Intermodal Transportation Management Software

The economy is improving, and so is the trucking forecast. This is great news for our industry, however, that is not the only thing that is increasing. Driver turnover is once again on the rise, and becoming a huge concern for large and small truckload fleets alike.

The Fact Is...

The American Trucking Association (ATA) attributes the driver turnover to the improving economy and on-going competition for experienced drivers. "Our (Trucking Activity Report) data shows that competition for drivers across the industry remains high...", stated Bob Costello, ATA Chief Economist. This data is reflecting a 7% increase of quarterly turnover for large truckload fleets, and 6% at smaller truckload fleets in the first quarter of 2013. "If the economy continues to improve as we expect it to, we'll see competition for drivers intensify, which will increase...the turnover rate and exacerbate the driver shortage...", said Costello.

The Challenge Is...

The challenge carriers face is the retention of drivers already employed, as well as attracting experienced and responsible drivers to their operation. Finding out what the drivers want is the key to success. Simply increasing your recruiting efforts will not solve the driver turn-over problem, it will only increase your new-hire roster and costs. An interesting study conducted by the Upper Great Plains Transportation Institute, estimated that the average cost of driver turnover is about $8,000. That is a high price that can be avoided by adopting some strategies to attract and keep quality drivers.

One way that trucking companies have found success with driver satisfaction is to provide drivers with a better work environment through mobile communication. These mobile solutions enable dispatch to communicate clear & accurate information directly to drivers in the field, reducing or eliminating phone time, miscommunication, and stress.

"(Mobile Communication) has proven to be one of the most productive additions to our Profit Tools (TMS) system. We have seen a significant decrease in ... stress by dramatically reducing the number of phone calls and two-way radio conversations between driver and dispatcher. The overall ... environment has improved by bringing a closer sense of calm to a notoriously high stress environment..."
Dave Benbenek, President, Ace Cargo LLC, Indianapolis, IN

The Next Step...

To continue learning about how mobile communications can improve driver satisfaction, visit the Profit Tools Mobile Comm page on our website at

Watch this short video to see just how easy mobile communications can be for drivers!

We would love to hear from you! Tell us how Profit Tools has made your reality better… If you have a success story about how mobile communications has impacted your driver satisfaction, please respond to this post below to share your story with our followers, or email us at