How can we help?

To ensure you are receiving the most prompt service available, we have a dedicated technical support email that is monitored by several members of our support team.

By emailing the team directly at, rather than an individual technician or trainer, you will be ensured the quickest response from our technical service team.

Please check out the Profit Tools Knowledge Base for user guides, FAQ’s, and troubleshooting tips. Many of the documents on the website can be accessed without an account.

Accounts will be required for some of the documents, such as guides that require downloads. Please contact if you require a knowledge base user account.

Knowledge Base:

Business Hours Technical Support

Monday- Friday: 8:00 AM- 5:30 PM EST
Phone: (603) 659-3822

Emergency Technical Support

Monday- Friday: 7:00 AM- 8:00 AM EST
Monday- Friday: 5:30 PM- 9:00 PM EST
Saturday: 8:00 AM- 4:00 PM EST
Sunday: 12:00 PM- 4:00 PM EST
Phone: (603) 659-3822

Holiday Support

No technical support on the following federally observed holidays:
Christmas Day
New Year's Day
Memorial Day
4th of July
Labor Day
Emergency technical support available the day after Thanksgiving
12:00 PM- 4:00 PM EST.

Department Emails

Email Contacts

General Service & Support:
EDI Services and Support: