Testimonials
Hear customers' experience with Profit Tools.
Services
"We had a situation with our server and back-up being corrupted. Luckily we were able to retrieve our data with the help of the Profit Tools support staff and my systems administrator. The staff at Profit Tools treated me like I was their only customer during this time of urgency. I believe the commitment and personal attention of the customer service staff separates Profit Tools from any other software provider out there."
-- James Yun, Senior Manager,
PB Express, Inc., Rocky River, OH
"We had a problem with our telephone lines and had no way of faxing out our orders. I called Profit Tools and the person I spoke with was a tremendous help and very patient. She stayed on the phone with me to help install an email program that allowed us to email our orders out. She stayed on the line with me until all of our computers were working properly with this program. She was very courteous and pleasant during this time."
-- Ronnie Walter, Operations Manager,
Stainless Transport Services, Lyndhurst, NJ
“Thank you all for the quick “road service”, it is just one more reason to go with the best!”
"I would rate the overall Profit Tools on-site visit as a success. I firmly believe that no matter how much preparation goes in before hand, the true test is actually using the system in your everyday environment. Our people had the ability to pick up the ball and run with it."
-- Mark P. Assetta, Operations Manager,
M&G Transport Co Inc., Lowell, MA
"Customer service: Very responsive. Very helpful and courteous. Technical support: Very good and responsive. Good system for obtaining support through live connect. All the techs I have contacted have been courteous and helpful."
-- Geneva Refrigerated Truck Service, San Francisco, CA,
Kevin Baumsteiger, Operations Manager
"With the consistent support from the programming and support staff at Profit Tools, we took the program from not just software on our system, but to our company’s complete operations and communications platform. It was not the easiest thing we have accomplished at Ace Cargo, but it has certainly been the most beneficial for our employees and customers. I consider it one of our company's greatest accomplishments, and the best thing I could have done for my business."
"I want to thank everyone at Profit Tools for the great service you provide. Recently, when we migrated to a new server, Profit Tools staff was extremely helpful in making sure that everything was done correctly and working properly. We enjoy the frequent upgrades, and all the training that we receive is relevant to the daily job and makes the use of the software more productive."
"The Profit Tools User Conference had great information and good discussions. I learned new things about the system and have some productivity items to implement when I get home. This trip will pay for itself!"
-- Survey Testimonial,
2009 User Conference
"Well once again when we needed your complete attention to a very serious matter Profit Tools has come through for my company. I know I made a great choice when I choose Profit Tools. The set up was easy and your team was very helpful. Thanks to all involved."
-- Ken Bursey, President,
Zac-Tranz Intermodal, St. Laurent, Quebec
“Another great feature of this software is the technical support which I rate as the best anywhere. The software runs flawlessly but when help is needed, whether it is for upgrades or enhancements, you can count on quick, knowledgeable, and friendly support.”
-- Brian Boulet, Owner,
Boulet Freight Management, Inc., Fairfield, ME
For more testimonials about our specific service offerings, please visit the individual pages in our Services area.
Company
“Profit Tools provides us with the tools to effectively manage our business.”
-- Survey Testimonial,
2011 User Conference
"Profit Tools is a great solution for trucking companies seeking to drive efficiencies in their operations and profits to their bottom line. The staff is always friendly, helpful and willing to support your team in the way you expect to be served. If you're looking for a great system with a lot of value, look no further."
“I love Profit Tools. We just changed over totally to Profit Tools and it has made a difference with us day and night.”
-- Angela Ray, IT Manager,
CTE Coastal Tarheel Express Inc., Wilmington, NC
"I have never been turned down on anything I have asked for and your staff is always willing to help me out. No program that is offered can replace the human element that I receive from Profit Tools."
-- Bob Peters, Owner,
KB Trucking, LLC, Mandeville, LA
"K Trucking & Son Inc has been a customer since 1998 and we have been very happy with the Profit Tools program. One of the features that makes Profit Tools an excellent product is we were able to purchase program modules and user licenses as our company grew and when we needed them, therefore not having a huge cash layout for the program. By staying on the annual support and upgrade, we have access to all the latest innovations and unique changes that make managing our company’s day to day operations much easier. Tech support is knowledgeable and available, minimizing the time in which issues are resolved. Thank you to an excellent product and staff."
-- Nancy Kitchen, Operations Manager,
K Trucking & Son Inc., West Wareham, MA
“I truly see Profit Tools as an awesome tool in the continued growth of our company. It does a lot more than a lot of us realized.”
-- Survey Testimonial,
2011 User Conference
"Thank you and the fine folks for your support throughout the year. Profit Tools is exactly that, a Profit Tool every trucking company in the business should not try to do without."
“If I had it all to do over again, I would do it sooner. Thank You Profit Tools!”
-- Charlie Itz, President,
Itz-Ohlson Transport Inc., Everett, MA
“It is evident Profit Tools wishes to focus improvement upon what customers want and need. (They) have progressed this way in the seven years they have provided service to our company. We service our customers in extraordinary ways because Profit Tools is committed to aiding us to do just that.”
-- Survey Testimonial,
2011 User Conference
"As we finished the migration process and after travelling through the experience with your Technical Support Technician’s expertise, guidance, and assistance, I’m pleased to say that once again; we experienced the depth of the Profit Tools commitment to the customer and the high level of support that Profit Tools offered us. Looking back to the day that we made the decision to purchase the Profit Tools software; I’m truly convinced we unequivocally made the very best decision in purchasing our operational software from Profit Tools. Thank you for staying behind your product, your support, and your commitment in getting the job done; it meant a great deal to us."
-- Gerald Philabaun, President,
Unlimited Services in Transportation, Inc., St. Louis, MO
Products
"Having been a PT user since early 2002, the benefits of installing the core modules first such as Operations, Billing and Dispatch are very important. These core modules work together with the complete flow of dispatch. You follow the load through PT Dispatch, and then once it is done there, it is handed over to Billing. We did exactly this for 1 full year and decided we needed more of this system. That is when we added more of the extended system of PT. We first added Doc Imaging which allowed us to get rid of a lot of storage for documents. It also helped us get paid faster. Having the documents scanned in the system when a customer calls needing it on the delivery end sure helps out with customer service as well. One of our main customers has a document transfer system that we automatically upload documents that they request. This really helps out when doing EDI with Doc Imaging. Our EDI that we are currently doing is like having another dispatcher on site. It automatically updates our customers systems with arrival and departure times, container number, billing information, and equipment disposition. It is such a timesaver having these modules installed.
-- Craig Ingram, Owner,
Asset Based Intermodal, Garland, Texas
"We systematically replaced piece-by-piece our existing systems with those in Profit Tools. Once we got started, we had to have more. As each department would become proficient, we would add another module. Quickly, we were benefiting from modules like document imaging, auto rating and auto email. From any viewpoint, you could tell this was working. The operations staff was excited and enjoying a less stressful, more productive environment. By the time our drivers were aware that things were different in the office, we were rolling out the mobile communications module. Now, everyone was involved from the street to the back office. Our operation had transformed from vision to reality in less than one year."
"I don't know how I ever did without Profit Tools; it's the best thing. I'm certainly a big supporter. We had to change the way we had to operate the company, from the old white boards to a software system. Now all the information is right there. We have Mobile Comm. and Document Imaging, among other features, and those two things combined with Auto Rating really works nice for us.”
"I like the whole package. Everything I'm using works great for me. It speeds things up, keeps everything organized from day to day. This is the first system we had here and it works great. It does the job!"