Customer Support

To ensure you are receiving the most prompt service available, we have a dedicated technical support email that is monitored by several members of our support team. By emailing the team directly at, rather than an individual technician or trainer, you will be ensured the quickest response from our technical service team.

Please check out the Profit Tools Knowledge Base for user guides, FAQ’s, and troubleshooting tips. Many of the documents on the website can be accessed without an account. Accounts will be required for some of the documents, such as guides that require downloads. Please contact if you require a knowledge base user account.

Knowledge Base:

Business Hours Technical Support 8:00 AM- 5:30 PM EST, Monday- Friday
(603) 659-3822  
Emergency Technical Support 7:00 AM- 8:00 AM EST , Monday- Friday
(603) 659-3822 5:30 PM- 9:00 PM EST, Monday- Friday
  8:00 AM- 4:00 PM EST Saturday
  12:00 PM- 4:00 PM EST Sunday
Holiday Support No technical support on the following federally observed holidays: Christmas Day, New Year's Day, Memorial Day, 4th of July, Labor Day, & Thanksgiving. Emergency technical support available the day after Thanksgiving 12:00 PM- 4:00 PM EST.
Mailing Address
Profit Tools Phone: (603) 659-3822
249 Calef Hwy. Fax: (603) 659-0667
Lee, NH 03861

Please select the team you wish to contact from the list below,
or click here to send us a general comment.

Email Contacts:
General Sales
Admin and Accounting
General Service & Support
EDI Services and Support

Ask us a question / Send us an email / Call (603) 659-3822 for information IP