Meeting Today’s Business Demands
Common customer service issue:
"Our customers are demanding more visibility on their shipments.”
Give customers access to check up to the minute details on their shipments on-line through activeT.R.A.C. As soon as event information is updated in the Profit Tools database, it is available for your customers to view over a secure website. Linked with Profit Tools Mobile Direct or Mobile Comm interfaces, activeT.R.A.C. provides a direct status feed from the driver's cab to your customer's desktop. EDI and Email updates can also be automatically sent to those customers who require their systems or their staff alerted with equipment and event information in a timely manner. Profit Tools customer service tools provide a proactive approach to getting your customer the information they need when they need it - or before!
Common compliance issue:
"We're struggling to keep up with all the safety, compliance, and security changes.”
When you record license, medical, and other expirations in the system, your dispatchers are automatically alerted to upcoming and past-due expirations. Same goes for hazmat and other restrictions and endorsements. You have the data for your TWIC applications readily accessible in the system. You can quickly submit and automatically keep a record of your DVIRs. You improve your loss prevention and security by knowing when, where, and who dropped your equipment. By dispatching in the system, you build a complete driver and equipment history, searchable at any later date. By recording driver logs, you get proactive hours-of-service monitoring, with automatic violations notification and explanations. Or by implementing an EOBR-ready mobile comm system from one of our partners, you can not only completely automate your HOS recordkeeping, you can gain operations benefits in dispatch efficiency and accuracy, waiting time management, and customer service / visibility.
Common equipment tracking issue:
"We need to get a better handle on our equipment."
Profit Tools gives you the ability to track every piece of equipment from start to finish with drop reporting, solving your headache of losing a trailer, chassis, or container or trying to find one that is already missing. The Profit Tools solution offers easy-to-manage tracking tools to document where a piece of equipments travels and stamps a date and time in the system to tell you how long it has been in a specific location.
Common fuel profitability issue:
"It's tough keeping fuel surcharge in line with varying diesel prices.”
Keep track of diesel costs nationwide. Profit Tools links to current nationwide DOE fuel cost data so you won't fall behind in determining what you should charge. You can control fuel surcharge rates with system defaults and vary rates by customer and type of work, such as local vs. road. When you change rates, you can apply the new rates to unbilled shipments. And you can use our shipment profitability tool to determine on the fly if what you're charging and what you're paying out will make money or lose money, before it's too late.
Common accounts receivable issue:
"Slow-paying customers are killing our cash-flow.”
You can invoice to PDF and email invoices and related documents direct to the customer, saving postage and mail time. Or invoice electronically via EDI. If a customer does dispute a bill, Document Imaging allows you to produce and email on-demand PODs and other documents while you have the customer on the phone, avoiding a drawn-out dispute. For Quickbooks® users, Profit Tools AR Cross-Check feature allows you to see open invoices and outstanding balances within Profit Tools when speaking with your customer or determining whether to take a load.