Doing More With Less
Common customer service issue:
"We spend too much time answering customer calls for updates."
Using e-mail notifications, you can answer customer questions before they call. The Profit Tools
system can send an email to a pre-determined list of recipients to update them as events are
confirmed complete. Or, if your customers prefer, completed event updates can be relayed through
your website or EDI, giving you multiple options to distribute information and provide excellent
service to your customers.
Common administrative issue:
"We're swimming in paper."
Profit Tools can reduce the amount of time your staff spends on filing, researching, copying, faxing and filing documents. With solutions such as Document Imaging, Auto-Email, EDI, and Invoice Transfer, information is readily available to your office and your customers, significantly reducing paperwork and delayed billing.
Common logistics issue:
"We're running too many empty or partially-loaded miles."
Profit Tools quick-match capabilities give dispatchers the tools they need to identify in-route and back-haul opportunities. Profit Tools Route Manager/Optimizer can assign freight to routes and optimize stops into efficient routes.
Common compliance issue:
"We need a better handle on driver endorsements and hours-of-service."
Profit Tools provides driver alerts that warn you, for example, if you try to assign a hazmat load to a non-hazmat driver. With Profit Tools, you can also audit driver logs, maintain current driver compliance information, and print violation reports to keep you records up to DOT standards. This feature helps you identify and retain good drivers while keeping DOT and insurance hassles to a minimum. Or, implement one of our mobile comm partner's EOBR-ready systems and automate HOS compliance while gaining operational efficiency.
Common billing issue:
"We have to make special rate concessions to win or retain business, but they take too much time to process and we wind up making embarrassing mistakes."
Profit Tools Auto-Rating can capture not only your base rates but all the negotiated overrides and exceptions, ensuring that each customer will be charged (and you'll be paid) what you're supposed to be. Plus, you save labor time so you can keep more of that hard-earned money! For ongoing situations where you need to audit or be alerted of certain work being booked or special customer requirements being met, the auto-reports and exception reports capability can give you the heads-up you need without being tied down watching for the situation to come up.
Common management issue:
"The tractor registration ran out and we didn't know about it."
Profit Tools provides advanced equipment alerts so you know when your registrations
are set to expire, preventing accidental dispatch of an unregistered unit and your key
shipment from being stopped at the side of the road. And, you can set up auto-reports
to alert you or your management staff.