Waiting Time Management
How many times have you or your staff missed a detention authorization? Now (grit your teeth), what did that cost you? Cut those numbers to zero with Profit Tools Waiting Time Management, which are built into the Profit Tools Operations module.
Regardless what anyone in the system is working on, Profit Tools monitors every shipment to keep you informed. With these tools, you can be confident in your ability to effectively manage company waiting time and appointments.
When a situation is not immediately resolved, the system continues to work. The drivers movements will be noted until the situation is resolved .
Escalation to Management
You can define what groups of users are messaged and at what stage of the process, providing the ability to escalate issues to management automatically.
Tracking of Actions
You can see what actions have been taken and by whom during the process and after-the-fact, so you can answer customer questions or disputes, as well as review staff response to a particular incident.