PB Express Realizes Efficiency and Lowers Costs with Profit Tools

PB Express is an intermodal trucking company with eight terminals and over 150 power units located in the Midwest, Florida and Carolinas. For over 20 years, they have focused one fundamental principle: to offer superior service at competitive pricing. PB Express is also committed to providing the type of personal and attentive service that customers look for from a smaller, family-owned company.
Customer website: www.pbexpress.com

The Challenge

  • Inefficient processes primarily done by phone and FAX
  • Inability to respond to customer requests for information and shipment updates in a timely manner
James PB Express

The Results of Using Profit Tools

  • Saves 20% in time from automating operations
  • Reduces personnel costs
  • Improved customer service
  • Able to respond to customer requests in real time

The Bottom Line

“We made the switch to Profit Tools because it had better intermodal functionality. I’d estimate we’ve saved 20% in time from automating operations.”

James Yun, Vice President, PB Express




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