E-mail notification automatically sends communications to a pre-set list of recipients as specified events are completed in moving a shipment. With the click of a button you can email a variety of updates and notifications to customers, including:
Send shipment confirmations to let customers know you received the order.
Alert the shipper's agent and the consignee that freight is on the way.
Notify key contacts at an import warehouse whenever a container has been dropped in their yard.
Inform customers about deadlines for unloading and last free dates, as well as accessorial authorizations.
You control who gets information, what information they get, and at which points in the process they receive it. Customers using auto email have reported that customer service phone traffic is reduced by 20% from using this module.
Auto-email is a great alternative to EDI notification for your accounts that don't have the systems to implement EDI, or those that don't do sufficient volume with you to justify an EDI setup. Intermodal carriers also benefit from the ability to generate daily alerts to customers of all containers in or approaching storage and per diem.
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